"This course aims to give participants a way of communicating consistently with each other and their clients, helping them to understand communication styles better and recognise their own style of communication.
By applying the learning, participants will increase their own self-awareness which will in turn build confidence and improve communication skills, and in turn, find it easier to influence others.
• Define communicationRecognise different communication models and approaches
Identify my communication style
Discuss the skills involved, our personal impact and our contribution
Maximise their positive effect
Recognise the difference between Assertive, Aggressive and Passive behaviours
Understand when to apply certain behaviours in certain situations
Be equipped with tools to deal with different behaviours
Discuss our experiences, practice and share best practice"