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Description
"From time to time all managers will face conversations which they anticipate will be difficult and which they may feel ill-equipped to handle.
Some workplace conversations can seem difficult, especially when you suspect that the message you wish to convey will be unwelcome. Providing suggestions for improvement and feedback on behaviours or performance can be a challenge, as can successfully negotiating with colleagues, customers and other stakeholders.
• Understand more about the nature and dynamics of conflict
• Reflect on your role as a leader in relation to managing conflict and how you show up in leading on conflict
• Enhance your skills for managing the courageous conversations."